Cancellation fee will apply for last minute cancellation within 24 hours before the booked activity timing as follows:
Administration fee of US$10.00 is payable to Dolphin Lodge in the event of last minute cancellation for the Interaction and the Swimming Programs.
Administration fee of US$5.00 payable to Dolphin Lodge in the event of last minute cancellation for Dolphin Obresver Program & Dolphin Educational program.
No change of program once you have booked it.
Swimming with our dolphin program is only suitable for proficient swimmers
For swimming with our dolphin program, only children above 12 years old of age and with a minimum height of 1.5 meters are only allowed to participate in the swimming program.
Children age for the Interaction Program is 2 to 12 years old. Maximum accompanying ratio is 1 children to 1 adult.
Participants with the following conditions as stated below are not suitable to participate in the all programs:
Intoxicated / drunk.
Children below 14 years old must be accompanied in the water by a paying adult participant. Maximum accompanying ratio is 3 children to 1 adult.
Children below 10 years old under watching family program must be accompanied by a paying adult participant.
To ensure an enjoyable experience, the group size will be limited while doing the same program. Guests who come in a large group may be split into separate groups.
Free Pick up time will be strictly adhered. Minimum 2 pax per pick up (sharing with other guests. Pick up areas: Denpasar, kuta district, ( kuta, legian seminyak, kedonganan & tuban ), south kuta ( jimbaran & nusa dua ). for other areas, extra charger apply depending on pick up locations.
All our programs are weather and tides permitting and are subject to change.
No food and beverages are allowed within Dolphin Lodge’s sea pen.